Last updated: June 19, 2025

Thank you for shopping with Gifty.lk We strive to deliver exceptional experiences and products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have [15/30] days from the date of delivery to request a return.

  • To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

  • Certain items and experiences (such as perishable goods, personalized products, or completed experiences) may not be eligible for return. Please check the product or experience description for specific return eligibility.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed using your original payment method within [7-14] business days.

  • For experience-based gifts, refunds are only available if the experience provider is unable to fulfill the booking or if cancellation occurs within the allowed window as specified at booking.

  • If you have not received your refund after the stated period, please contact us at [email protected]

Shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected]